FAQs

Orders & Shipping

How long does delivery take?
UK orders typically arrive within 3–5 working days. International delivery times vary by location. Track your order via our Order Tracker.

Do you ship worldwide?
Yes! Shipping costs are calculated at checkout. For details, visit our Delivery Info page.

Can I change my order after placing it?
Contact us immediately via our Support Page. Changes are only possible before dispatch.

Returns & Exchanges

What’s your returns policy?
We accept returns within 30 days for unused items with tags attached. Start your return via our Returns Portal.

How long do refunds take?
Refunds are processed within 5–7 working days of receiving your return.

Do you offer exchanges?
Yes! Select “Exchange” when initiating your return. Alternatively, return for a refund and place a new order.

Products & Sizing

Where are your clothes made?
All garments are ethically manufactured in the UK. Learn more in our Ethics Policy.

How do I choose the right size?
Consult our detailed Size Guide for measurements.

How should I care for my items?
Each product includes care instructions. For specific advice, see our Fabric Care Guide.

Payments & Discounts

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Apple Pay.

How do I use a discount code?
Enter your code at checkout in the promo box. Terms apply.

Why isn’t my discount code working?
Check the terms (e.g., minimum spend) or contact our Customer Care.

Sustainability & Ethics

What makes your clothing ethical?
We prioritize:
✔ UK manufacturing
✔ Living wages
✔ Sustainable materials
Read our full Sustainability Commitment.

Do you offer repairs?
Yes! Explore our Repair Service to extend your garment’s life.

How can I recycle old clothes?
Visit our Recycling Program for responsible disposal options.