Returns Policy
Our Returns Promise
We want you to be completely happy with your purchase. If an item isn’t right, you may return it within 30 days of delivery for a full refund or exchange.
Eligibility for Returns
To qualify for a return:
- Items must be unworn, unwashed and in original condition
- All original tags and packaging must be included
- Proof of purchase is required
How to Return an Item
- Initiate Your Return: Visit our Returns Portal to generate a return label
- Pack Securely: Use the original packaging or similar protective materials
- Post Your Return: Attach the prepaid label and drop at any Post Office
Refund Processing
- Refunds are issued to the original payment method
- Allow 5-7 working days after we receive your return
- Original shipping costs are non-refundable (except for faulty items)
Exchanges
We offer hassle-free exchanges for:
- Size exchanges (subject to availability)
- Color alternatives
Start your exchange via our Exchange Portal
Faulty or Damaged Items
If you receive a defective item:
- Contact us within 14 days via our Quality Claims page
- We’ll cover return shipping costs
- Choose between repair, replacement or refund
International Returns
Customers outside the UK:
- Are responsible for return shipping costs
- Should declare the package as “Returned Goods” to avoid customs charges
- May use any tracked shipping service
Sustainable Returns
We encourage:
- Considering repairs first through our Repair Service
- Donating unwanted items where possible
- Responsible recycling of packaging
For full details, please visit our Returns FAQ
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